How to involve the patient's network as active partners

Background/Objectives: In a national survey in 2005, dissatisfaction with information as well as lack of contact and cooperation were pointed out as major problems concerning carers’ and relatives’ experiences with the psychiatric system in Denmark,. The problem we set out to tackle was to improve relatives'/carers’ satisfaction on these issues by at least 30%. Methods: Each of the participating 21 wards invited carers to join a response group. During the 15-months duration of the project, carer response groups and staff frequently met face-to-face, e-mailed and called each other. Carers commented on existing in…