Common sense in quality management

Over the last 15 years Quality Management has gained more and more importance in clinical practice, in some organizations it has been mandatory quite as long. On the other hand there are hardly any guidelines or even recommendations what exactly and how it has to be done, leaving the physician in free practice just as confused as some department heads. A few hundred departments are certified in Germany, a few thousand in the United States, but according to different systems. The user is not only confronted with the question whether or not to aim for official certification of the QM System or to set his or her ow…