Challenges of putting the patient expert approach into action

Aims: There is a particular patient expert philosophy that informs the practice of nurses in educational settings. We explore the considerable challenges that nurses face when they are trying to put the general principles of patient activation into practice. Methods: Using the Conversation Analytical approach we described video excerpts of question-answer interactions. The data set consisted of 12 Starting Insulin sessions attended by 52 (Mdn = 3) participants and run by five educator nurses in the South of England. In 24 hours of recorded data we identified 88 “Why” question-based excerpts. Results/Discussion:…