Perception of Health System Responsiveness in Germany among patients with private health insurance
Köppen, J.; Achstetter, K.; Hengel, P.; Blümel, M.; Busse, R. · Das Gesundheitswesen · 2022 · Heft 8/09 · S. 1 bis 1
Bibliografische Angaben
Zusammenfassung
Einleitung Health system responsiveness (HSR) – the ability of a health care system to meet the non-medical legitimate expectations of its service usersis an important aspect of health systems performance as defined by the World Health Organization. Responsiveness relates to interpersonal and organizational aspects of health care, e. g. , respectfulness and trustworthiness. Although responsiveness is essential to provide equitable and accountable health care while protecting patient rights, little is known about the differences in patient characteristics influencing the perception and assessment of responsivenes…