Medical Directors’ Knowledge of a Key Performance Indicator

According to contingency theory, organizational performance depends on successful adaption to environmental demands. In order to curb health care costs in the German hospital sector, measures such as budgeting and DRG-based reimbursement have been introduced. This new environment demands efficiency which requires medical directors (MDs) to be familiar with key performance indicators (KPI’s) of the hospital. We aimed to analyze whether MDs’ assessments of the KPI “net income” of their hospitals was consistent with objective data derived from the hospitals’ annual financial statements. In addition, we analyzed whe…